When you use our platform, we gather different types of information. Some you give us directly, some we collect automatically, and some comes from how you interact with our services.

Personal Information You Provide

This includes details you share when creating an account or using our services:

• Name, email address, and phone number
• Billing information and payment details
• Professional background and work experience
• Company information if you're registering on behalf of an organization
• Course preferences and learning objectives
• Correspondence with our support team

Automatically Collected Data

Our systems gather technical information about your visits:

• IP address and geographic location data
• Browser type, device information, and operating system
• Pages visited and time spent on different sections
• Referral sources and navigation patterns
• Course progress and completion metrics

Cookies and Tracking Technologies

We use cookies to improve your experience. These small files help us remember your preferences and understand how people use the site. You can disable cookies through your browser settings, though some features might not work as smoothly.

We're not in the business of collecting data for the sake of it. Everything we gather serves a purpose related to providing and improving our educational services.

• Delivering course content and managing your account access
• Processing payments and maintaining transaction records
• Sending important updates about courses, schedules, or policy changes
• Improving our platform based on usage patterns and feedback
• Providing customer support and responding to inquiries
• Analyzing how users engage with content to make it better
• Meeting legal obligations and protecting against fraud
• Developing new features and course offerings

We don't sell your personal information. Period. But we do share data in specific circumstances that help us operate the platform.

Service Providers

We work with third-party companies that help run our platform. These include payment processors, hosting services, email providers, and analytics tools. They only access the information needed to perform their specific functions and are contractually required to protect it.

Legal Requirements

Sometimes we're required to disclose information by law. This happens when we receive valid legal requests from authorities, need to enforce our terms of service, or protect the safety of our users and the public.

Business Transfers

If ontrivaxelo gets acquired or merges with another company, your information would likely transfer as part of that transaction. We'd notify you before this happens and explain any changes to how your data gets handled.

Under Australian privacy law, you have several rights regarding your personal information. We've made it reasonably straightforward to exercise these rights.

Access and Correction

You can request a copy of the personal information we hold about you. If something's wrong or outdated, let us know and we'll fix it. Most account information can be updated directly through your profile settings.

Data Portability

Want to take your data elsewhere? You can request a copy of your information in a commonly used format. This includes your profile details, course history, and any content you've created on the platform.

Deletion Requests

You can ask us to delete your personal information. We'll comply unless we need to retain certain data for legal reasons, to complete transactions, or resolve disputes. Some information might remain in backup systems for a limited time after deletion.

Marketing Opt-Out

Don't want promotional emails? Click the unsubscribe link in any marketing message or adjust your communication preferences in your account settings. You'll still receive essential emails about your account and courses.

Keeping your information secure is something we take seriously. We use industry-standard security measures, but no system is completely impenetrable.

• Encryption for data transmission using TLS/SSL protocols
• Secure servers with regular security updates and monitoring
• Access controls limiting who can view personal information
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response procedures if a breach occurs

Despite our precautions, no online platform can guarantee absolute security. Use strong passwords, don't share your login credentials, and contact us immediately if you suspect unauthorized access to your account.

We keep your information for as long as your account remains active or as needed to provide services. After that, retention periods vary based on the type of data and legal requirements.

Active Account Data

While you're using our platform, we maintain your profile, course progress, and related information. This lets you pick up where you left off and ensures continuity in your learning experience.

Post-Deletion Retention

After you delete your account, most personal information gets removed within 90 days. Some data might stick around longer for specific reasons:

• Financial records: 7 years (Australian tax law requirement)
• Communications and support tickets: 3 years
• Anonymized usage data: Indefinitely for analytics
• Legal dispute records: Until resolution plus applicable limitation periods

Backup systems might retain deleted information for up to 90 additional days before permanent removal.

ontrivaxelo primarily operates in Australia, but some of our service providers are located overseas. This means your information might be processed or stored in other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place. This includes using providers in countries with adequate privacy protections or implementing contractual measures that require the same level of protection as Australian law.

Our main international service providers are located in the United States and European Union. These transfers are necessary to deliver our services effectively and maintain platform performance.

Our platform is designed for adult learners and professionals. We don't knowingly collect information from individuals under 18 years old.

If you're under 18, you need parental consent to use our services. Parents or guardians can contact us to review, modify, or delete information collected from minors.

If we discover we've inadvertently collected data from someone under 18 without proper consent, we'll delete it promptly.

Privacy regulations evolve and our practices might change as the platform grows. When we update this policy, we'll post the new version here and update the effective date at the top.

For significant changes that affect how we handle your information, we'll send you a notification via email or through an announcement on the platform. You'll have the opportunity to review changes before they take effect.

Continuing to use ontrivaxelo after policy changes means you accept the updated terms. If you disagree with modifications, you can close your account before they become effective.

If you believe we've mishandled your personal information or violated your privacy rights, please contact us first. We'll investigate and try to resolve the issue.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the regulatory body overseeing privacy compliance in Australia.

Contact the OAIC at:

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au